FAQ
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The weight of the product on the website is applied for both weight and volume, not only the actual weight.
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In the case of a poster, once it is out of stock, it is hard to be restocked. We ask for your kind understanding.
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The event or fan sign event albums are marked on the product title and product page. Event products can be checked through the event page.
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Up to 5 posters can be contained in a tube.
* In the case of bulk orders (with posters over 21ea) will be shipped without tubes and it may cause damage during shipping. If you want tubes for posters, please place multiple orders directly on our website.
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You can check the [(Expected) Date of stock] on the product details page to see the estimated restock date.
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All products sold in our company are official products (genuine products).
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The first press album means the first edition of an album.
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It is usually a special gift or poster that you can receive with an album during the pre-order period. If you want a special benefit, make sure to select the special benefit when placing an order.
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If insufficient amount arrives at our warehouse on the expected restock date, we will request a second round restock and update the estimated date of stock. Once we receive the product, we will arrange for dispatch as soon as possible.
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10 Goods The stock date was already passed way, but why it's still preparing item status? 2024-04-02 -
We sincerely apologize for the inconvenience. If insufficient amount arrives at our warehouse on the expected restock date, we will request a second round restock and update the estimated date of stock. You can check estimated date through product's detail page. Once we receive the product, we will arrange for dispatch as soon as possible.
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For the product with random version, it is impossible to choose a specific version.,
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Please note that limited versions are almost impossible to be restocked. For exact details, please contact us via CS center.
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There may be errors in your PC or mobile, or there may be problems with the payment method. Please try changing the browser environment or changing the payment method.
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Paypal, credit card, and alipay is possible.
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We can't give you a complete solution because a variety of reasons can cause payment failures. Unfortunately, most of the problems occur in the state of your credit/debit card. Make sure your card is in a payable state, and your card is available on PayPal. Please try another browser and let us know by sharing your screenshots if same problem occurs.
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Company name Ktown4u Co.,Ltd. CEO Song Hyo Min
Office Address 513, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea
Affiliate Enquiry ktown4u@ktown4u.com
Copyright ⓒ All rights reserved. Ktown4u.com
