FAQ
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Shipping
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You can go My Account> Order list> Click order number>Address modification to change your shipping address.
You cannot change the address once the shipping process has begun.
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If the package was not received, and the status indicates 'Delivered,' it could be due to one of the following reasons:
-Incorrect address was entered when placing the order.
-Recipient was not present at the time of delivery.
-Someone else received the package on your behalf.
-The package was left with the security guard.
If the package was not found after a thorough check, please, contact us through CS center during business hours.
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Ktown4u provides DHL, UPS, EMS, Aramex, DOORA and etc.
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If you want to modify the delivery information after payment, go on to [My account > Order history to click Address modification] at the bottom. Modification is not available after packing procedure begins and dispatch to courier has been finished.
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It depends on which shipping method you are choosing for the parcel.
UPS/DHL : 3-10 business days
EMS : 5-10 business days
Registered Small Packet, K-Packet : 20-40 business days
But it depends on the shipping circumstance so we cannot ensure the delivery date.
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If your order included restock date delayed items / sold out items, please contact CS center for further enquiry.
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You can check the shipping status from [My account> Shipping list].
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Shipping cost depends on the shipping method and the package weight. If you add products in your shopping cart and fill in the shipping details, the final shipping cost will appear.
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It varies by shipping companies, and you can check the details from shipping companies. (EMS, Aramex, Doora, DHL, UPS)
If you are unable to check, please contact us through CS center for further inquiry.
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If you want the orders to be shipped together, they must be included in one order.
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You can track your order on courier's official site, or through below link.
https://www.17track.net/
If you have trouble tracking your package, please contact us via CS center.
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When purchasing donation group order items, products will not be delivered, and donations will be made with the name of artist and contents provided by fanclub.
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Please check if gift item is included through [My order>Order list>Click order number].
- Event / Pre-order benefit : Please order after checking the details on event page, such as version, event period.
- Purchased before event : If you have purchased before event open, there will be a notice if your previous order is eligible for event gift. If event gift is provided to everyone who purchased before the event, please check your order list to see if gift item is included in your order.
- Check shopping cart after selecing gift option : If you have selected gift, you can also check them in your shopping cart. If you are not able to check the gift item on the shopping card or on your order list, please contact us through CS center.
- Fanclub event gift : If you have selected gift item, you can check the event gift in your shopping card. Gift event varies for every fanclub order, and it may not be given or run out of stock. Please check if your gift is included on your order list.
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Please submit your Order ID, detailed description, and the photos or a video needed for your claim as follows.
- A full picture of the package box you received
- A Picture of the shipping label attached to the box
- Video of any CD, DVD, Blu-Ray, or other item not working if necessary
(*If we are unable to check your inquiry with provided photos, we may ask for additional unboxing video. Notice to take unboxing video is notified before dispatch.)
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It usually takes one or two business days for tracking information to be registered and become trackable. Please try again in 1~2 days and if still not able to trace your package after the period, please contact us through CS center.
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Company name Ktown4u Co.,Ltd. CEO Song Hyo Min
Office Address 513, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea
Affiliate Enquiry ktown4u@ktown4u.com
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