Hello, this is Ktown4u.

To provide faster and more efficient service,
the holding time for unpaid orders will be changed as follows.

■ Changes
Before: 5 hours → After: 2 hours

After this change takes effect, if payment is not completed within 2 hours after the order is placed, the order will be automatically canceled.

Please make sure to check the available payment time after placing your order.

■ Effective Date and Time
From September 10, 2026 (Thu) 16:00 (KST)

We will continue to strive to provide a more stable and convenient service.

Thank you.

- Ktown4u -

Hello, this is Ktown4u.

As the <BLACKPINK THE GAME> service is scheduled to end, we would like to inform you that sales of the related coupon cards and MD products will also be discontinued.

The <BLACKPINK THE GAME> coupon cards and MD products currently on sale will be available only while supplies last.
Once the remaining stock is sold out, sales will end without any additional sales.

Please take note of the above, and thank you for your interest and support for <BLACKPINK THE GAME> products.

Thank you.

Ktown4u

Thank you for your continued support of Ktown4u.
We hereby notify you of the following amendments to the Terms and Conditions, which will take effect on 1 September 2026.
 
1. Dates
Effective Date: 1 September 2026
Notice Date: 1 August 2026

2. Reasons for the Amendments
The Terms and Conditions will be amended as follows to introduce the Mileage and Voucher programmes, clarify their operating standards, update statutory references, and make related revisions.

3. Key Amendments
Changes to the Mileage Programme and Establishment of New Provisions
 

1. Introduction of a Validity Period for Mileage
   - Purchase, Review and Best Review Mileage accrued on or after 1 September 2026
   → Valid for two (2) years from the date of accrual
   - The validity period for Event and CS Mileage will be separately determined and notified at the time of accrual.
2. Validity Period for Existing Mileage
   - Mileage accrued before 1 September 2026 will remain valid until 31 December 2031.
3. Prior Notice of Expiration
   - Members will be given prior notice before Mileage is extinguished.

* After the Effective Date, Mileage whose validity period has elapsed will be extinguished automatically. Please use your Mileage before it expires.

Establishment of the Voucher Programme
 

1. Benefits granted through external partners will be operated as separate 'Vouchers' rather than Mileage.
2. The validity period of each Voucher will be separately notified at the time of grant.
3. Some existing Mileage with the character of a Voucher may be converted into Vouchers, and the conversion schedule will be notified separately.

 
※ Please refer to the attached comparison table of the current and amended Terms and Conditions.
Members who do not agree to the amended Terms and Conditions may request withdrawal from Membership at any time.
Upon withdrawal from Membership, any Mileage and Vouchers held will be extinguished and will not be restored even if the Member re-subscribes for Membership.
 
Thank you.
 

[Attachment] Summary Comparison of Amendments
 

Hello, this is Ktown4u.

We sincerely thank all our customers for always using Ktown4u.

Please be informed that the Ktown4u Privacy Policy will be updated.
For detailed information, please visit the link https://www.ktown4u.com/privacy-policy/v10 below.
We kindly ask you to refer to the updated content when using our services.

Thank you.

Notice Date: April 29, 2026
Effective Date: May 8, 2026

Happy Lunar New Year!

From February 14th to February 18th, 2026, Korea observes the Lunar New Year holiday.
Due to this period, some services will be temporarily suspended.

[Parcel Delivery]
Parcel delivery will be paused from February 14 to 18.
Deliveries will resume sequentially starting February 19.

[Channel Talk Support]
Customer support will be temporarily unavailable from February 14 to 18.
Service will resume on February 19.

Delivery delays may occur during the holiday period due to a high volume of orders.
We appreciate your kind understanding.
Thank you.

Hello, this is Ktown4u.
 

Thank you for always using Ktown4u.
We would like to inform you that our Privacy Policy will be updated.
 

Please review the updated Privacy Policy at the link below:
Privacy Policy: https://stage.ktown4u.com/privacy-policy/v8
 

Thank you.

[Notice] International Fee for UPS Shipments to the U.S.

Starting from June 2, 2025, a new fee policy will apply to UPS shipments to the United States.

For shipments requiring the payment of customs duties, taxes, or other government-imposed charges (“Customs Duties”),
an additional fee of USD 12 will be charged if the duties are not prepaid electronically via the UPS Import Prepaid Duties and Taxes service (IPPA) before delivery.

This International Collect on Delivery (ICOD) Fee will be billed to the recipient in the U.S. at the time of delivery.
To avoid this fee, the recipient can prepay customs duties using Apple Pay, Google Pay, or a credit card (Visa, Mastercard, or Discover) through the UPS IPPA system.

Thank you for your understanding.

Hello, this is Ktown4u.

There will be holidays in Korea in early May, and we would like to inform you of our delivery and customer service schedule.
Please check the information below when using Ktown4u.

◆ Delivery & Customer Service Center ◆

May 1st (Thu): Closed
May 2nd (Fri): Work
May 3rd (Sat) – May 6th (Tue): Closed
May 7th (Wed): Operations resume sequentially

There can be delay because of massive orders during holiday.
We ask your understanding.

Thank you.

Happy New Year!
 

From January 25th to January 30th, Korea has Lunar New Year Holiday. Due to this, some works are temporarily suspended.
 

>Parcel Delivery<
Off from January 25th to January 30th
Deliveries will resume sequentially starting on January 31st.
 

>ChannelTalk Support<
Off from January 27th to January 30th
Normal service will resume on January 31st.
 

There can be delay because of massive orders during holiday. We ask your understanding.
 

Thank you.

Hello, this is Ktown4u.

There are system error on the Ktown4u Global website. Due to this error, some products may not be visible on the website.
It is just the problem of invisible issue. There are no affect on your orders and the chart.

We are now on recovering website. It will be fixed until today 13:00 PM, January 22nd.

Sorry for your inconvenience.

Hello, this is Ktown4u.

Due to Germany and Spain Post Office withdraw from Prime Group, K-Packet Shipping Service heading to Germany and Spain has been suspended.

For customers who have chosen the K-Packet shipping service heading to Germany and Spain, we will notice you through email for changing other shipping service and additional cost.

Please take note of this update.

We sincerely apologize for any inconvenience caused.

Thank you.

Ktown4u is pleased to announce a shipping fee reduction promotion as a token of appreciation for your continued love and support.

Enjoy faster and more convenient delivery with the newly lowered shipping fees.

Happy shopping!

Translated to English marketing language.

Hello. This is Ktown4u.
First of all, we would like to thank all of our customers who support Ktown4u.
We would like to inform you about the exchange and return policy of the global store. Thank you for your understanding.

■ Return/Exchange Guide
- If there is any guidance on return/exchange in the product description, it will be prioritized over the details below. (It may depend on the situation of the company.)
- You may request a return or exchange within 14 days of receiving the product. Your orders may not be returned or exchanged under the conditions below.
  * If the exchange/return period has passed
  * If the packaging of product with possibility of reproduction has been damaged: ex) CD/LP, DVD/Blu-ray, Software, Comic Book, Magazine, Video/Photo Book
  * If the products are destroyed or damaged by the purchaser
- The return/exchange may not proceed if the product is shipped without the return/exchange application. Please contact through Chat service at the bottom right of Ktown4u’s homepage before sending back the product.
- Multiple orders cannot be combined after the order is processed.
- The options of the ordered products cannot be changed once the order is completed. Please cancel your order and create new order.
- Refund /exchange will proceed once we receive the product. The product cannot be exchanged with other products.

■ Missing/Damage/Defect Guide
- For the return/exchange process of missing/damaged/defective products, you will need an unboxing video of the product. Please make sure to film from befor opening the box of package. (We may not be able to assist your request if there is no unboxing video.)
- For any missing/damage/defect of the product, please capture the unboxing video where it shows the purchased product, composition, quantity, and image and makes an inquiry on the Chat service at the bottom right of the Ktown4u website. (If the image cannot confirm the details of missing/damage/defect, we may request the unboxing video additionally.)
- Products contents ( album, goods, magazine etc ) with any small scratches or contamination which was caused by the manufacture process, cannot be exchanged or returned.
- The outer case of the product is to protect the product, and the contamination and damages that may occur during the distribution process cannot be the reason for return or exchange.
- CD/LP, DVD/Blu-ray can only be checked as defective when playback is poor. Minor scratches on the CD itself are not defective.
- Missing, damaged, or defective items can be exchanged for a new item, refunded, or compensate by mileage points. However, exchanges may not be possible if the product is out of stock.

■ Return and Delivery Failure Policy
- If shipping company fails to deliver due to the reasons by shipping company and returns your package to our facility, we will refund the full amount of your payment (item price+shipping cost). After the refund, we will notify you by email.
- Packages returned by the customs or local postal service of your country are handled by our policy. The refund amount = The total amount you paid(Item price + Shipping cost) - Shipping cost - Return fee
  * Ex) If the item price is 45.02 USD, the shipping cost is 20.81 USD, and the return fee is 2.5 USD : 65.83 - 20.81 - 2.5 = 42.52 USD is the refund amount.
- Before the refund is completed as above, you may request a re-delivery by paying additional shipping cost for re-delivery and the return charge. We will resend your package as soon as it arrives at our facility.
- The shipping company may return or dispose package in case they fail the delivery due to customer’s reason. We are not responsible and will not compensate for this. Please make sure that your shipping address and contact information is correct. Also, please pay the customs fee.
- If you make a claim for compensation due to a delivery accident, we will request shipping company to investigate at your request. As a result of the investigation, we will compensate you if it is the responsibility of the shipping company. However, if you have modified the value of the items you ordered, we will compensate according to the value.

■ Address and contact for return
- Name: Ktown4u
- Address: No.49, Floor 9, 55, Bukhang-ro 120beon-gil, Seo-gu, Incheon, Republic of Korea
- Postal code: 22853
- Contact number: (+82)02-552-9855

 

Terms of Service

Understanding these terms is important because, by using our services, you’re agreeing to these terms.

Orders

• Due to the manufacturer's circumstances, the item you ordered may not be available, or the shipping of your order may be delayed, and we are not responsible for this. If the item you ordered is not available and cannot be shipped, we will refund the item and the difference of the shipping cost.

• The shipping cost is calculated based on the estimated weight of the goods and packaging material so that it may differ from the shipping cost according to the actual weight, and we do not compensate for the difference.
• Please note that packages by EMS, if the actual weight of the product is higher than expected and exceeds the maximum weight (30kg), the package can be sent in multiple units without prior notice.
 

• Requests to cancel or edit an order may not be possible depending on the order status, items you ordered, or shipping conditions.

 

Cancellation

• If you want to cancel an order, you can cancel it after clicking 'Cancel Request' on My page.

• Cancellation of orders proceeds sequentially within two business days after the cancellation request is received.

• Refund can be processed only by the original payment method you used. (Refund to other accounts is not allowed when payment is made via PayPal)

• The refund period may vary from country to country (either credit card company/bank), so contact the credit card company directly.

• Cancellation request can be received if the order status is "Payment required", "Preparing item", and "Ready to ship"

• Cancellation is not possible if the order status is "On Shipping"
 

•  It is possible to pay in KRW only when the delivery destination is overseas


 

Shipping

Return and Delivery Failure

• Shipping options(services) and costs are applied differently depending on the destination of the shipping and the conditions of the items you order.

• The transit day specified with each shipping option is for reference only and is not guaranteed.

• Delivery may be delayed depending on the situations of the destination and the circumstances of the postal service or company providing each delivery service. The compensation for the delay will be commensurate with the compensation of the post office or company concerned.

• You are responsible for the payment of import taxes or fees imposed during(for) customs clearance. And the delivery failure due to failure to pay will not be subject to claims for compensation.

• Any claim for compensation for a delivery accident(damage, loss, discard, return, etc.) shall be preceded by an investigation by the post office or company providing the delivery. Compensation or follow-up measures shall be carried out according to whether they are responsible as a result of the investigation. You must faithfully provide the information and materials necessary for the investigation of the relevant post office or company. Your claim for compensation will not be subject to review if the investigation is suspended due to a lack of information provided by you.
 

• Once the investigation of the delivery accident is completed, it will be processed according to the policy regarding return and delivery failure.

Return and Delivery Failure Policy

1. If KOREA POST or the shipping company fails to deliver due to the reasons attributable to KOREA POST or the shipping company and returns your package to our distribution center, we will refund the full amount of your payment (item price+shipping cost). After the refund, we will notify you about the return and refund by email.

2. Packages returned by the customs or local postal service of your country are handled by our policy. The refund amount = The total amount you paid(Item price + Shipping cost) - Shipping cost - Return fee Example) If the item price is 45.02 USD, the shipping cost is 20.81 USD, and the return fee is 2.5 USD : 65.83 - 20.81 - 2.5 = 42.52 USD is the refund amount.

3. Before the refund is completed as above, you may request a re-delivery by paying another shipping cost for re-delivery and the return charge. We will resend your package as soon as it arrives at our distribution center.

4. The shipping company except KOREA POST will discard your package without return in case they fail the delivery due to your fault. We are not responsible and will not compensate for this. Please make sure that your shipping address and contact information is correct. Also, please pay the customs fee.

5. If you make a claim for compensation due to a delivery accident, we will request KOREA POST or the shipping company to investigate at your request. As a result of the investigation, we will compensate you if it is the responsibility of KOREA POST or the shipping company. However, if you have modified the value of the items you ordered, we will compensate according to the value.

Compensations & Refunds

Claims and Compensation Procedures

• You can claim compensation for any damage or loss caused by our negligence while using our service.

• You should faithfully provide photos, unboxing videos, and other necessary materials to prove the damage or loss as follows.
       o An unboxing videoo A full photo of the box you receivedo A photo of the invoice(shipping label) attached to the boxo A photo that you list all the items you received and take (Posters should be spread out)o A photo that is taken with the damaged part enlarged if necessaryo A video of any CD, DVD, Blu-Ray, or other items not working if necessaryo Other Proofable Materials

• We will review your claim and make appropriate compensation in accordance with the compensation and refund policy.

• Compensation will be made by mileage, refund, resend, exchange, etc.

Exclusions from compensation claims

1. All claims must be made within 14 days of the date on which you received the package, and subsequent claims will not be subject to review.

2. Due to the nature of international shipping, packages or packaging may be damaged during long-distance transportation and customs clearance, and any damage caused by this is not subject to compensation claims.

3. Damage to the outer case or minor damage to the product that the manufacturer is not responsible for is not subject to the review of compensation claims.

4. After the purchase, if the delivery is unsuccessful due to the purchaser's simple refusal to receive the package or the failure to pay the fees charged during customs clearance, compensation for the damage cannot be claimed.

5. If you cannot provide photos, videos, or other materials to prove damage or loss, you cannot claim compensation.
6. Receving random versions is not subject to the review of compensation claims.
 

Refunds

• All payments and refunds are processed through PayPal, and refunds are made in full or partial refunds for transactions made by you.

• Depending on the circumstances of your bank or credit card company, it may take a few days for it to be applied to your bank account or credit card after a refund through PayPal.

[Notice] Privacy Policy Update (2026.07.10)

Hello, this is Ktown4u.

Thank you for your continued support and for using Ktown4u.

We would like to inform you that our Privacy Policy will be updated.

Please visit Privacy Policy for the details of the revised Privacy Policy.

We kindly ask you to review the updated policy before using our services.

Thank you.

Announcement Date: July 10, 2026
Effective Date: July 17, 2026

Hello, This is Ktown4u.

Discover Ktown4u Mileage, available in 243 countries worldwide. Explore the charm of various Korean products, from K-POP to K-Beauty, through Ktown4u.


 

Hello, This is Ktown4u.
Thank you so much for always using Ktown4u.
 
Ktown4u is always striving to provide better service for our customer.

We sincerely thank everyone who participated in the review writing feature implemented since June 1, 2023.
Thanks to your support, we have selected a total of three 'Monthly Best Reviewers' starting from July 2023.


<October 2023 Monthly Best Reviewers>
1st Place: eileenc*******
2nd Place: nahyu*****
3rd Place:  mai.s*****
 

Congratulations!!

The monthly Best Review mileage will be provided on the 2nd of following month.
Ktown4u feels love from Your valuable reviews.

Thank you for your participation once again.

Hello, This is Ktown4u.
Thank you so much for always using Ktown4u.
 

Ktown4u is always striving to provide better service for our customer.

We sincerely thank everyone who participated in the review writing feature implemented since June 1, 2023.
Thanks to your support, we have selected a total of three 'Monthly Best Reviewers' starting from July 2023.


<September 2023 Monthly Best Reviewers>
1st Place: 512*****@qq.com
2nd Place: dbrk*******@hanmail.net
3rd Place:  ssk****@shaw.ca
 

Congratulations!!

The monthly Best Review mileage will be provided on the 2nd of following month.
Ktown4u feels love from Your valuable reviews.

Thank you for your participation once again.

Hello, This is Ktown4u.
Thank you so much for always using Ktown4u.
 

Ktown4u is always striving to provide better service for our customer.

We sincerely thank everyone who participated in the review event.
We have selected a total of three winners for the "Monthly Best Reviewer" of August 2023.
 

[August 2023 Monthly Best Reviewers]  
1st Place: 2539*****@qq.com
2nd Place: wtf****
3rd Place: dani*********@gmail.com
 

Congratulations!!
 

The monthly Best Review mileage will be provided on the 2nd of following month.
Ktown4u feels love from Your valuable reviews.

Thank you for your participation once again.